Privacy Policy
Last Updated: January 15, 2025
At Thinkconnectsys, we take your privacy seriously. This document explains what information we collect when you work with us, why we need it, and what we do to keep it safe. We've tried to make this as readable as possible because nobody should need a law degree to understand how their data is handled.
Information We Collect
When you reach out to us or become a client, we collect certain information to provide our network equipment setup services. Here's what that typically includes:
Business Contact Information
- Your name and job title
- Company name and business address
- Phone numbers and email addresses
- Preferred communication methods
Technical Information
During service delivery, we collect technical data about your network infrastructure. This helps us configure equipment properly and troubleshoot issues. We're talking about things like IP addresses, equipment serial numbers, network topology details, and configuration specifications.
Project Documentation
We keep records of our work together—project requirements, site surveys, equipment inventories, installation reports, and support tickets. These records help us maintain service quality and reference past work if needed.
How We Use Your Information
We use collected information for straightforward business purposes. Nothing surprising here.
Service Delivery: We configure and maintain your network equipment based on the technical information you provide.
Communication: We use your contact details to coordinate installations, provide updates, and respond to support requests.
Documentation: We maintain project records to ensure consistent service quality and reference for future work.
We don't sell your information to third parties. We don't use it for marketing purposes beyond our existing business relationship. And we definitely don't share technical details about your network infrastructure with anyone outside our team unless you explicitly ask us to.
Data Storage and Security
Your information lives on secure servers with industry-standard encryption. Our team follows strict access protocols—only people who need specific information to do their job can access it.
Technical Safeguards
- Encrypted data transmission using TLS protocols
- Regular security audits and vulnerability assessments
- Access controls with multi-factor authentication
- Automated backup systems with encrypted storage
- Network monitoring for unauthorized access attempts
Physical Security
Our office at No. 183, Nanping Rd, Taoyuan District maintains controlled access with security monitoring. Paper documents containing sensitive information are stored in locked facilities and shredded when no longer needed.
Data Retention
We keep your information for as long as our business relationship continues, plus a reasonable period afterward. Here's our general approach:
| Information Type | Retention Period | Reason |
|---|---|---|
| Active Project Data | Duration of project plus 3 years | Support, warranty service, reference |
| Business Correspondence | 5 years after last contact | Legal compliance, dispute resolution |
| Technical Documentation | 7 years after project completion | Taiwan business record requirements |
| Financial Records | 7 years minimum | Tax and accounting compliance |
After retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases—just reach out to us.
Your Rights Regarding Personal Data
You have control over your information. Under Taiwan's Personal Data Protection Act, you can:
Access Your Information
Request a copy of what personal data we hold about you. We'll provide this within 30 days of your request, usually in PDF or spreadsheet format depending on what makes sense.
Request Corrections
If something we have on file is wrong, let us know and we'll fix it promptly. This is particularly important for contact information and technical specifications.
Data Portability
You can ask for your data in a structured, machine-readable format to transfer to another service provider. We'll work with you to make transitions smooth.
Deletion Requests
You can request deletion of your personal data, subject to our legal obligations to retain certain records. We'll explain if we need to keep something and why.
Object to Processing
You can object to how we process your data for specific purposes. We'll consider your objection and explain our decision within a reasonable timeframe.
Data Sharing and Third Parties
We work with a small number of trusted partners who help us deliver services. These relationships are carefully managed.
Equipment Vendors
Sometimes we share technical specifications with equipment manufacturers for warranty support or technical assistance. We only share what's necessary for the specific issue.
Service Providers
We use accounting software, project management tools, and communication platforms. These providers have their own privacy policies and data protection measures. We choose vendors carefully and require strong security practices.
Legal Requirements
We may disclose information if required by Taiwan law, court order, or government regulation. We'll notify you unless legally prohibited from doing so.
Important: We never sell client lists, contact information, or technical data to marketing companies or data brokers. Your business relationship with us stays between us.
Website and Digital Communications
Our website uses basic analytics to understand how people find and use our site. We keep cookie usage minimal—just what's necessary for the site to function properly.
Contact Forms
When you submit information through our website, it's transmitted securely and stored in our client management system. We respond to inquiries within 48 hours during business days.
Email Communications
Email between us may contain sensitive technical information. We recommend avoiding highly sensitive configuration details in unencrypted email. For secure file transfer, we can provide alternative methods.
International Data Transfers
We primarily operate within Taiwan, and most client data stays on Taiwan-based servers. If we need to transfer information internationally—for example, when working with global equipment manufacturers—we ensure appropriate safeguards are in place.
For clients with operations outside Taiwan, we can discuss specific data residency requirements and work within your compliance framework.
Children's Privacy
Our services are designed for businesses. We don't knowingly collect information from individuals under 18 years of age. If you believe we've inadvertently collected such information, please contact us immediately.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients directly via email.
The "Last Updated" date at the top of this document shows when we most recently revised the policy. We recommend reviewing it periodically, especially if your data sensitivity requirements change.
Compliance with Taiwan Regulations
We comply with Taiwan's Personal Data Protection Act and related regulations governing data privacy. Our practices align with requirements for data collection notification, purpose limitation, and security safeguards.
If you have concerns about our compliance with Taiwan data protection laws, you can file a complaint with the National Development Council's Department of Cyber Security.
Questions or Concerns
If you have questions about this privacy policy or how we handle your information, we're here to help. Reach out using any of these methods:
We typically respond to privacy inquiries within 48 hours. For formal data access or deletion requests, we'll acknowledge receipt immediately and provide a full response within the legally required timeframe.